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Need a different size?
We can design a custom-built aquarium to suit your space. Please send us your specifications here.Send your specifications
- Delivery, returns & Warranty info
Processing your order and delivery dates
As every Ultrō Aquarium is hand-built in Germany, please allow up to four weeks for delivery. Be aware that in holiday periods, delivery times may be extended to exceed four weeks. Once your order is confirmed as available for delivery we will contact you to agree definite arrangements for the date of delivery. Every effort is made to see that the approximate delivery date is accurate, but on rare occasions the manufacture of your Ultrō Aquarium may be delayed through circumstances beyond our control. We will, of course, make every effort to keep you informed.
Delivery and installation
We offer three delivery options.
Option 1 – Silver Service Delivery
Two CASCO engineers will deliver, install, and complete a full dry set-up of your aquarium. We will remove and responsibly dispose of all packaging.
Option 2 – Premium Delivery
We will deliver your aquarium, unload it, and place in your desired location. We will remove and responsibly dispose of all packaging.
Option 3 – Standard Delivery
We will deliver your aquarium on a pallet courier. Customer is responsible for removal and disposal of all packaging.
Please note that we are not able to take away any old aquariums.
Please also note that these are for mainland England, Scotland and Wales. We offer a UK Island surcharge at an additional £1,000. This is applicable to Northern Ireland, Republic of Ireland, Isle of White, Channel Islands, Isles of Scilly, Lundy, Isle of Man, Inner and Outer Hebrides, Scottish Isles, Orkney Islands, and Shetland Islands. Please contact us if further clarification is required.
EU and ROW Deliveries
Please contact us if you require delivery outside of the UK.
Please be available to accept and sign for the delivery of your Ultrō Aquarium
Premium and Silver Service Delivery
On the day of delivery, please ensure that the delivery team can gain easy access to the room that the Ultrō Aquarium is going into. Please make sure that the area you want the aquarium placed is cleared and level. To make sure you are completely satisfied with your Ultrō Aquarium the delivery team will ask you to sign for your furniture after it has been positioned or installed.
Cancellation and Refund Policy
Consumer Contract regulations only apply to your order if the goods have not been custom made to your specification. If the Consumer Contract Regulations do apply you can cancel your aquarium by notifying us, in writing, before delivery or within 14 working days beginning with the day after the date of delivery. Following cancellation of your order any monies paid will be refunded with proof of purchase, usually within 14 days.
Should you wish to return your aquarium once delivered it is your responsibility to take good care of the aquarium. You are the owner of the aquarium once it has been delivered to you and you are liable for any loss or damage. Failure to take reasonable care may result in a claim against you. To minimise the risk of any such claim we ask that you return the goods in appropriate packaging such as to prevent damage in transit.
It is your responsibility to return the items to us in a good condition. However we recognise that many customers do not have the means to do this, and so will arrange collection during normal business hours (Monday to Friday) if requested. In such circumstances, a charge of up to 20% of the price of the furniture will be made to cover the cost of collecting the items.
In the event of the product being defective in materials or manufacture we reserve the right to inspect the product before removal or repair. We must be provided with those facilities we reasonably require to carry out a proper inspection. If a replacement product or repair is necessary, we reserve the right to replace the product or carry out the repair using our own CASCO service engineers.If the fault is not resolved, we will arrange collection of the aquarium at our own cost, and at our discretion we will either refund the purchase price, or send new goods to you as a replacement.